If you are not completely satisfied with your purchase from Zuri Fashion, you may return the item within 30 days of delivery to receive a full refund of the purchase price. The customer is responsible for the return shipping costs, except for defective or incorrectly delivered items.
Easy Return Instructions – 6 Steps
To be eligible for a return, the product must be returned in new condition and within 30 days of receipt.
- Contact our customer service team at info@zurifashion.com if you have any questions or wish to initiate a return.
- Confirm the return address with our customer service team.
- Pack your items carefully. You are responsible for arranging a return shipping label and paying the return shipping costs.
- Send the package using the shipping provider of your choice and retain proof of shipment.
- Our team will notify you once your return has been received.
- After the return has been received and inspected, your refund will be processed within 14 business days.
Return Conditions
- Items must be returned unworn, unwashed, and in their original packaging with all tags attached.
- Custom-made or personalized products are not eligible for return or exchange.
- A proof of purchase or order number is required to complete the return.
Returning Items
If you require a different size or color, you may return the item. The customer is responsible for the return shipping costs.
To be eligible for a return, the item must be in the same condition in which you received it and must be in its original packaging or have its original tag attached.
Damaged or Defective Products
Please inspect your delivery immediately upon receipt. If an item is damaged or defective, contact us immediately at info@zurifashion.com.
Defective items will be replaced free of charge, and we will cover the return shipping costs.
Refunds (for Approved Returns)
Once we have received and inspected your return, we will send you a confirmation email containing the status of your refund.
If your return is approved, the refund will automatically be issued to your original payment method within 14 business days.
Late or Missing Refunds
- First, check your bank account again.
- Next, contact your payment provider—refunds may take several days to appear.
- If necessary, contact your bank, as additional processing time may apply.
- If you still have not received your refund after completing these steps, please contact us at info@zurifashion.com.
Exchanges
We will be happy to help you exchange your item for a different size, color, or model.
Contact us for detailed instructions. Please note that you are responsible for the return shipping costs unless the item is defective.
Return Shipping Costs
For returns, the customer is responsible for the actual return shipping costs, which may vary depending on the shipping provider and location—typically approximately CHF 15–20 within Europe.
Company Information
Company Name: Zuri Fashion LLC
Address: 19604 International Blvd, Suite 101, Seatac, Washington 98188, United States of America
Email: info@zurifashion.com
Phone Number: +1 740 272-5703 (No customer service)
Website: https://www.zurifashion.com
Customer Service Hours: Monday through Friday, 9:00 AM–5:00 PM; Saturday & Sunday: Closed
Response Time: We respond to inquiries within 24 hours on business days.
