Welcome to Zuri Fashion! Below you will find our complete Terms and Conditions. If you have any questions, please contact us:
Email: info@zurifashion.com
Phone: +1 740 272-5703 (No customer service)
Address: Zuri Fashion LLC, 19604 International Blvd, Suite 101, Seatac, Washington 98188, United States of America
Article 1 – Definitions
The following terms are used in these Terms and Conditions:
- Withdrawal Period: The period during which the consumer may withdraw from the purchase and return the goods without providing a reason.
- Consumer: A natural person acting outside a commercial or professional activity who enters into an agreement with the Company.
- Day: A calendar day.
- Fixed-Term Agreement: An agreement valid for a specified period under which products or services are supplied repeatedly.
- Durable Medium: A medium that enables information to be stored and reproduced without alteration, such as email or PDF.
- Right of Withdrawal: The consumer’s right to withdraw from the agreement within the withdrawal period.
- Trader: The company offering products or services online or remotely.
- Distance Agreement: An agreement concluded through the internet or another form of remote communication without the parties meeting in person.
- Means of Distance Communication: A method that can be used to conclude an agreement without the consumer and trader meeting in person.
- Terms and Conditions: These Terms and Conditions of Zuri Fashion.
Article 2 – Company Information
Company Name: Zuri Fashion LLC
Company Number: 42-4625151
Address: 19604 International Blvd, Suite 101, Seatac, Washington 98188, United States of America
Email: info@zurifashion.com
Phone: +1 740 272-5703 (No customer service)
Our company is duly registered in the United States and operates in accordance with all applicable laws, including mandatory Swiss and EU consumer-protection requirements where applicable. We are committed to transparent, honest, and customer-friendly communication.
Article 3 – Scope
These Terms and Conditions apply to all offers, purchases, and distance agreements between Zuri Fashion and the consumer. By placing an order, the customer agrees to these terms.
The Terms and Conditions are always available before an agreement is concluded. Upon request, they will be provided in text form free of charge. For electronic agreements, the Terms and Conditions will be provided in a format that can be saved, such as PDF.
Specific conditions for individual products or services supplement these Terms and Conditions. In the event of a conflict, the provision most favorable to the customer will apply.
If any provision is invalid, the remaining provisions will remain unaffected. Any ambiguities will be interpreted in accordance with the intent of the agreement.
Article 4 – Offers
Offers from Zuri Fashion are non-binding and may be changed or withdrawn at any time. Any deadlines or special conditions will be clearly stated.
All product descriptions have been prepared carefully to provide a realistic representation of the goods. Product images are for illustrative purposes only and may vary slightly in color or appearance. Such differences do not entitle the customer to a refund or termination of the agreement.
Every offer contains clear information about the price, payment methods, shipping, delivery time, and any additional costs, such as customs duties and import taxes. Customs duties and import taxes must be paid by the customer upon delivery.
Article 5 – Conclusion of the Agreement
The agreement is concluded only after the order has been confirmed and payment has been made by the customer. For electronic orders, the Company will send a confirmation by email. This confirmation should be retained as proof of purchase.
The Company takes appropriate technical measures to protect personal data and payment information. Zuri Fashion reserves the right to reject orders considered improper or fraudulent.
After the agreement has been concluded, the customer will receive information about the right of withdrawal, warranty, customer service, and available contact methods.
Article 6 – Right of Withdrawal
The customer has the right to withdraw from the purchase without providing a reason within 14 days of receiving the goods. The product must be returned unused, undamaged, and in its original packaging.
To exercise the right of withdrawal, the customer must notify us by email at info@zurifashion.com. After receiving the returned item, the full purchase price will be refunded within 14 days.
Article 7 – Costs in the Event of Withdrawal
The customer is responsible for the return shipping costs. Zuri Fashion reserves the right to deduct an amount for goods that have been damaged or used. Refunds will be issued using the same payment method used for the purchase.
Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to:
- Products made to the customer’s specifications
- Personalized items
- Sealed goods that cannot be returned for hygiene reasons where the seal has been broken
- Perishable goods
- Digital downloads after downloading has begun
Article 9 – Prices
All prices are stated in CHF and include VAT where applicable, but exclude customs duties and import charges. We reserve the right to change prices, although price changes will not apply to agreements already concluded.
In the event of an obvious pricing error, the Company may correct the error without being obligated to supply the product at the incorrect price.
Article 10 – Conformity and Warranty
The products conform to the information provided on the website. Any defect must be reported within 14 days of receipt. Defective or faulty products will be replaced or repaired in accordance with applicable consumer-protection laws.
The warranty does not cover damage caused by improper handling, external influences, or modifications made by the customer.
Article 11 – Delivery and Performance
Zuri Fashion processes all orders with the utmost care. Delivery will be made to the address provided by the customer. The average delivery time is 5–10 business days, depending on stock availability and the shipping provider.
If delivery is delayed, the customer will be notified by email. If delivery takes longer than 30 days, the customer may withdraw from the agreement. Risk passes to the customer when the goods are delivered.
Article 12 – Agreement Duration, Termination, and Renewal
Open-Ended Agreements: The customer may terminate an ongoing agreement at any time by providing no more than one month’s notice.
Fixed-Term Agreements: These end automatically upon expiry of the agreed term unless otherwise agreed.
Renewal: Automatic renewal will occur only with the customer’s explicit consent. In this case, the agreement may be terminated at any time by providing one month’s notice.
Article 13 – Payment
Payment is due when the order is placed using one of the payment methods available at checkout. All transactions are processed securely and using encryption.
In the event of late payment, Zuri Fashion reserves the right to cancel or suspend orders. Repeated non-payment may result in the customer’s account being suspended.
Reminder fees or default interest may be charged in accordance with applicable law in the event of late payment.
Article 14 – Complaints Procedure
Complaints regarding products or services should be reported as soon as possible.
How to submit a complaint:
Send an email to info@zurifashion.com with a clear description of the issue and your order number. Complaints will be answered within 14 days. If additional processing time is required, you will be notified.
If no resolution can be reached, the customer may contact the appropriate dispute-resolution body or consumer-protection organization.
Article 15 – Disputes and Applicable Law
These Terms and Conditions and all agreements with Zuri Fashion are governed by Swiss law, without limiting any mandatory consumer-protection rights that apply in the customer’s country of residence.
Any dispute may be submitted to a court with jurisdiction under applicable law. Consumers retain the right to bring proceedings before any court available to them under mandatory consumer-protection law.
Article 16 – Data Protection
Personal data is processed in accordance with our Privacy Policy.
This includes names, addresses, email addresses, and payment information.
This information is used to process orders, deliveries, customer inquiries, and other purposes described in the Privacy Policy.
Zuri Fashion does not sell personal data. Personal data may be disclosed to service providers and other third parties where necessary to perform an agreement, operate the business, comply with legal obligations, or as otherwise described in the Privacy Policy.
Article 17 – Errors, Inaccuracies, and Omissions
We strive to keep all information on our website accurate and current. However, typographical errors, pricing errors, or outdated information may occur.
Zuri Fashion reserves the right to correct such errors at any time, including after an order has been placed. In such cases, the customer will be informed before the order is processed.
Article 18 – Changes to the Terms
Zuri Fashion reserves the right to amend or update these Terms and Conditions at any time. The latest version will always be available on our website. Material changes will be communicated in advance where required by applicable law.
Changes will not apply retroactively to orders or agreements already concluded unless required by law or expressly agreed with the customer.
Article 19 – CESOP
Since 2024, EU rules have applied to the reporting of certain cross-border payment information through the Central Electronic System of Payment Information (CESOP). Reporting obligations generally apply to payment service providers, such as banks and payment processors, rather than directly to Zuri Fashion.
These rules are intended to combat VAT fraud and improve transparency in cross-border payment transactions within the EU.
Company Information
Company Name: Zuri Fashion LLC
Company Number: 42-4625151
Website: https://www.zurifashion.com/
Address: 19604 International Blvd, Suite 101, Seatac, Washington 98188, United States of America
Email: info@zurifashion.com
Contact Form: zurifashion.com/pages/kontakt
Phone Number: +1 740 272-5703 (No customer service)
Customer Service: Monday through Friday from 9:00 AM to 5:00 PM
