Where do you deliver orders?
We currently deliver to all addresses in Switzerland and within the EU.
How can I track my order?
Once your order has been confirmed, you will receive a email with your order number.
To track your shipment, visit the page „Track Order“ and enter your order number or your email address.
Where can I place an order?
Currently, we only accept orders placed through our website within Switzerland and the EU.
How long does order processing take?
Orders are processed within 1–2 business days (Monday–Friday), provided they are received before 5:00 PM (GMT+01:00).
What is the delivery time?
After shipping, delivery usually takes 4–8 business days, depending on your delivery address.
The total delivery time is usually 5–10 days (1–2 days processing + 4–8 days shipping).
More information can be found in our Shipping Policy.
How much does shipping cost?
Shipping is completely free – there are no hidden fees.
Details can be found in our Shipping Policy.
What is your return policy?
You have 30 days to return your order from the delivery date.
Return shipping costs are borne by the customer (except for defective or incorrect products).
Refunds are processed via the original payment method.
Read the full policy here: Return and Refund Policy.
Are there exceptions to the return policy?
Yes, a partial refund may be granted if the product:
- shows signs of use,
- is no longer in its original condition, or
- is returned damaged or incomplete (without our fault).
More information can be found in our Return Policy.
Can I exchange a product?
Yes! We are happy to help you exchange an item for a different size, color, or model.
Contact us for detailed instructions.
Please note: Return shipping costs are borne by the customer, except for defective items.
Do you offer return labels?
Currently, we do not offer pre-made return labels.
Customers are responsible for organizing the return label and covering the shipping costs.
When will I receive my refund?
Once your return has been approved, the refund will be processed within 14 business days via the original payment method.
Can I return an item without contacting you first?
No, please wait until you receive a confirmation and return instructions from us.
Unannounced returns are at your own risk.
What payment methods do you accept?
We offer a variety of secure payment options:
- Visa
- Mastercard
- American Express
- Paypal
- Apple Pay
- Google Pay
- Shop Pay
I have a problem with my order. How can I contact you?
Please contact us via our contact page or by email at info@zuri-fashion.ch.
We respond within 24 hours on business days.
Company information
Company name: Arentsen DGTL
Address: van Houtstraat 8, Duiven, 6921BG, Netherlands
Email: info@zuri-fashion.ch
Phone number: +31 645206107 (No customer service)
Website: https://www.zuri-fashion.ch
Customer service hours: Monday to Friday, 09:00–17:00; Saturday & Sunday: Closed
Response time: We respond within 24 hours on business days.
