Payment policy

At Zuri Fashion, the security and simplicity of your payments come first. We offer secure and trustworthy payment methods to provide you with a smooth and protected shopping experience.

Payment Security

We protect your payment information through modern SSL encryption and secure payment gateways. All transactions are processed through verified and certified payment providers that meet the highest industry security standards, including PCI DSS. Your full card details are never stored on our servers.

For additional security, we follow the guidelines of PSD2/SCA (Strong Customer Authentication). This means you may need to confirm your payment via an additional security check such as 3-D Secure.

Accepted Payment Methods

To offer you maximum flexibility, we accept the following payment options:

  • Visa
  • Mastercard
  • Paypal
  • Apple Pay
  • Google Pay
  • Shop Pay

Please note that available payment methods may vary depending on order value, risk assessment, and checkout settings.

Currency

All prices and transactions are processed in Swiss Francs (CHF). If your bank uses a different currency, exchange rate fees may apply according to your bank's terms.

Payment Confirmation

After completing your payment, you will receive an order confirmation by email with your order details and a digital receipt. Please ensure you provide a valid email address to receive all notifications.

If you do not receive an email, please check your spam or junk folder. If you cannot find a confirmation, contact us at info@zurifashion.com.

Failed or Declined Payments

Payments can be declined for various reasons, such as:

  • Insufficient funds
  • Incorrect payment information
  • Security checks by your bank

Solutions:

  1. Check your payment information and try again.
  2. Use an alternative payment method (e.g., Google Pay or Apple Pay).
  3. If the problem persists, contact your bank or the respective payment provider.

Refunds

For approved returns or cancellations, refunds are made using the same payment method used for the purchase.

Processing times for refunds:

  • Credit card payments: 3–10 business days
  • Apple Pay: According to Apple’s refund policies

You will receive a confirmation email once your refund has been processed.

Payment Inquiries and Disputes

If you have questions, problems, or discrepancies related to a payment, please contact us immediately at info@zuri-fashion.ch.

Our customer service team is happy to help you resolve all payment-related matters quickly and efficiently.

Company Information

Company name: Arentsen DGTL
Address: van Houtstraat 8, Duiven, 6921BG, Netherlands
Email: info@zuri-fashion.ch
Phone number: +31 645206107 (No customer service)
Website: https://www.zuri-fashion.ch
Customer service hours: Monday to Friday, 09:00–17:00; Saturday & Sunday: Closed