Where Do You Deliver Orders?
We currently deliver to all addresses in Switzerland and the EU.
How Can I Track My Order?
Once your order has been confirmed, you will receive an email containing your order number.
To track your shipment, visit the “Track Your Order” page and enter your order number or email address.
Where Can I Place an Order?
We currently accept only orders placed through our website from within Switzerland and the EU.
How Long Does It Take to Process an Order?
Orders are processed within 1–2 business days (Monday–Friday), provided that they are received before 5:00 PM (GMT+01:00).
How Long Does Delivery Take?
After shipment, delivery generally takes 4–8 business days, depending on your delivery address.
The total delivery time is normally 5–10 business days (1–2 business days for processing plus 4–8 business days for shipping).
For more information, please review our Shipping Policy.
How Much Does Shipping Cost?
Shipping is completely free—there are no hidden fees.
For more information, please review our Shipping Policy.
What Is Your Return Policy?
You have 30 days from the delivery date to return your order.
The customer is responsible for the return shipping costs, except for defective or incorrect products.
Refunds are issued to the original payment method.
Read the complete policy here: Return and Refund Policy.
Are There Any Exceptions to the Return Policy?
Yes, a partial refund may be issued if the product:
- Shows signs of use,
- Is no longer in its original condition, or
- Is returned damaged or incomplete through no fault of ours.
For more information, please review our Return Policy.
Can I Exchange a Product?
Yes! We will be happy to help you exchange an item for a different size, color, or model.
Contact us for detailed instructions.
Please note that the customer is responsible for the return shipping costs unless the item is defective.
Do You Provide Return Shipping Labels?
We currently do not provide prepaid return shipping labels.
Customers are responsible for arranging the return shipping label and paying the shipping costs.
When Will I Receive My Refund?
Once your return has been approved, the refund will be issued to your original payment method within 14 business days.
Can I Return an Item Without Contacting You First?
No. Please wait until you have received a confirmation and return instructions from us.
Unannounced returns are sent at your own risk.
Which Payment Methods Do You Accept?
We offer a variety of secure payment options:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
I Have a Problem With My Order. How Can I Contact You?
Please contact us through our contact page or by email at info@zurifashion.com.
We respond within 24 hours on business days.
Company Information
Company Name: Zuri Fashion LLC
Address: 19604 International Blvd, Suite 101, Seatac, Washington 98188, United States of America
Email: info@zurifashion.com
Phone Number: +1 740 272-5703 (No customer service)
Website: https://www.zurifashion.com
Customer Service Hours: Monday through Friday, 9:00 AM–5:00 PM; Saturday & Sunday: Closed
Response Time: We respond within 24 hours on business days.
