Collection: Shipping Policy

Welcome to Zuri Fashion! We offer reliable and efficient shipping solutions for orders within Switzerland and the European Union to ensure fast and secure delivery.

Shipping Information – Switzerland & EU

• Order Cut-Off Time: 5:00 PM (GMT+01:00) Central European Time (Monday–Friday)
• Processing Time: 1–2 business days (Monday–Friday)
• Transit Time: 4–8 business days (Monday–Friday)
• Shipping Partners: PostNL, DHL, DPD, UPS
• Shipping Costs: Free
• Total Delivery Time: Generally 5–10 business days, consisting of 1–2 business days for processing and 4–8 business days for shipping.

Please note that these are estimated delivery times. Public holidays, peak periods, or unforeseen events affecting the shipping provider may influence the delivery time.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation by email containing your tracking number. You can use this number to track the status of your delivery here.

If you do not receive a shipping confirmation within 3 days of placing your order, please contact us at info@zurifashion.com

Lost or Missing Packages

If your package is delayed or considered lost:

1. First, contact the shipping provider using your tracking number to request a status update.
2. If the issue persists, please contact us at info@zurifashion.com. We will help investigate the matter and, where appropriate, initiate a claim.

For more information, please review our Return and Refund Policy.

If You Are Not Home at the Time of Delivery

If you are not present when delivery is attempted, the shipping provider may:

• Make another delivery attempt, or
• Redirect your package to a nearby collection point or branch.

You will be notified of the status by email or SMS. If delivery is not possible, the package will be returned to us.

Uncollected Packages

If a package is returned to us as “uncollected,” you will be charged the actual return shipping costs based on the shipping provider’s rates.
To avoid additional charges, please collect your package within the applicable holding period.

Changing the Delivery Address

If you wish to change your delivery address, please contact us within 24 hours of placing your order or before the cut-off time at info@zurifashion.com.
After this period, we cannot guarantee that the change can be made in time.

Delivery Delays or Shipping Issues

In rare cases, delays may occur due to weather conditions, strikes, or logistical issues affecting shipping providers.
We monitor such situations carefully and make every effort to deliver your order as quickly as possible.

If your order is more than 15 days late, please contact us so that we can find a solution immediately.

Company Information

Company Name: Zuri Fashion LLC

Company Number: 42-4625151
Website: https://www.zurifashion.com
Address: 19604 International Blvd, Suite 101, Seatac, Washington 98188, United States of America
Email: info@zurifashion.com
Contact Form: zurifashion.com/pages/kontakt
Phone Number: +1 740 272-5703 (No customer service)
Customer Service: Monday through Friday from 9:00 AM to 5:00 PM